A Subsidiary of True integrated Care Ltd Registered Address: 381 Brinsworth Road, Brinsworth, Rotherham, S60 5DL Company Number: 07123619 | CQC Provider Number: 1-6637864915 Website: www.adhdaccess.uk | Email: info@adhdaccess.uk
- Information About Us and Introduction to Our Services
1.1 ADHD Access is a training and clinical prescribing service operated by True Face Integrated Care Ltd, a company registered in England and Wales under company number 07123619. Our registered office is located at 381 Brinsworth Road, Brinsworth, Rotherham, S60 5DL.
1.2 We are regulated by the Care Quality Commission (CQC), the independent regulator for health and social care services in England. Our CQC care provider number is 1-6637864915.
1.3 ADHD Access provides specialist services to individuals with a formal diagnosis of Attention Deficit Hyperactivity Disorder (ADHD). We do conduct ADHD assessments and diagnostic evaluations along with this using NICE approved DIVA 5 diagnostic forms. Our role is to support patients following diagnosis through the medical management of ADHD.
1.4 Our clinical services include the prescribing of ADHD medication, monthly prescription reviews, annual reviews, and additional patient-requested interim reviews where appropriate. Prescribing decisions are made based on current best practice and in accordance with NICE guidelines and CQC regulations.
1.5 Services are delivered through a combination of online virtual consultations and face-to-face appointments at our clinic located in Rotherham. During clinical reviews, we conduct physical observations including weight, blood pressure, pulse, and electrocardiograms (ECG). Where clinically indicated, such as in the prescribing of second-line medications like atomoxetine, we may also facilitate blood testing.
1.6 ADHD Access works in partnership with a network of trusted professionals offering ADHD coaching and psychotherapy. Where appropriate, patients may be referred to these partners for additional non-pharmacological support, such as cognitive behavioural therapy and structured coaching.
1.7 Our services operate Monday to Friday between 9:00 am and 5:00 pm. We are not a crisis service provider. If you require urgent care, you should contact your GP or seek immediate assistance through NHS 111 or emergency services.
1.8 ADHD Access provides services to individuals aged 18 or over who are registered with a GP in England. It is the patient’s responsibility to ensure their eligibility prior to using our services.
1.9 While we primarily offer remote care, not all presentations are suitable for virtual consultations. We recommend contacting us for suitability confirmation before booking.
1.10 We encourage coordination of care with the patient’s GP or primary healthcare provider. In situations where a GP cannot be disclosed, care may still proceed on a case-by-case basis following clinical review.
1.11 Clinical consultations are conducted using CareBit video which is our patient consultation platform. Secure access links for appointments will be sent by email. We do not use a patient login portal. Clinical documents, such as prescriptions, reports, or assessments, will be provided as password-protected email attachments to ensure confidentiality.
1.12 For safe access to services, we advise all patients to use a secure and private internet connection. ADHD Access accepts no liability for data breaches or service issues arising from use of public or unsecured networks.
1.13 Prior to receiving clinical care, patients must present valid photo identification. Accepted forms include a valid passport, UK photo-card driving licence, Home Office residence permit, EU or Swiss ID card, armed forces ID, blue badge, citizen card, or valid student ID.
1.14 ADHD Access does not participate in the NHS Right to Choose scheme and does not currently accept referrals made under this programme.
- Contract Formation and Acceptance
2.1 These terms and conditions govern the provision of services by ADHD Access and form a legally binding agreement between the service user and ADHD Access.
2.2 By booking an appointment, requesting a prescription, or otherwise using the services of ADHD Access, you acknowledge and agree to these terms.
2.3 A contract is formed once your appointment has been confirmed and you have received relevant documentation, such as pre-assessment forms or confirmation emails.
2.4 We reserve the right to decline requests for services if we determine that our service is not appropriate for your needs.
- Fees and Payment
3.1 All fees are listed on our website and are subject to change. Quoted prices include VAT where applicable.
3.2 Payment must be made in full at the time of booking. Services will not be delivered until payment is received.
3.3 If a refund is applicable, it will be issued to the original payment method within 14 days, less any applicable administrative fees.
3.4 Failure to pay outstanding balances may result in suspension of services and additional charges.
- Appointment Changes and Cancellations
4.1 Cancellations made more than seven days before the scheduled appointment are eligible for a full refund, minus a £10 administrative fee.
4.2 Cancellations made between two and seven days before the appointment are eligible for a 50% refund.
4.3 Cancellations made within 48 hours of the appointment or non-attendance are non-refundable.
4.4 If you miss your appointment and wish to reschedule, a discounted fee of £150 will apply.
4.5 ADHD Access reserves the right to cancel appointments with at least 48 hours’ notice. If we cancel without adequate notice, a full refund will be offered unless you opt to reschedule.
- Clinical Responsibilities and Limitations
5.1 ADHD Access clinicians are responsible for making decisions based on professional judgement, clinical guidelines, and available patient information.
5.2 The prescribing of medication is at the discretion of the clinician. Medication will not be prescribed unless clinically appropriate.
5.3 A prescription or diagnosis is not guaranteed. Differing clinical opinions between professionals do not constitute negligence.
5.4 If you use recreational drugs or have certain medical conditions, you may not be eligible for certain medications.
5.5 You must follow all clinical instructions, inform us of changes in your condition, and provide accurate information.
5.6 ADHD Access has a zero-tolerance policy towards abusive or aggressive behaviour. We reserve the right to discontinue care if this occurs.
- Complaints
6.1 We are committed to resolving complaints fairly and efficiently. All complaints should be sent to complaints@adhdaccess.uk.
6.2 Complaints will be acknowledged within five working days and responded to within 28 days where possible.
6.3 If resolution is not achieved, we may refer you to an independent body such as the Centre for Effective Dispute Resolution (CEDR).
- Data Protection and Confidentiality
7.1 We comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws.
7.2 Personal data is used for the purpose of delivering care, maintaining records, and meeting regulatory obligations. Full details are available in our Privacy Policy.
7.3 Clinical consultations may be recorded with your explicit consent for quality assurance or safeguarding purposes. These recordings will be securely stored.
7.4 Clinical records, including consultation notes and prescriptions, are stored in an electronic medical record (EMR) system. Reports are shared via password-protected attachments.
- Limitation of Liability
8.1 We will not be liable for any indirect, consequential, or incidental damages resulting from the use of our services.
8.2 Our liability is limited to the amount paid for the service giving rise to the claim.
8.3 Nothing in these terms limits liability for death or personal injury caused by our negligence.
- Force Majeure
9.1 We are not liable for any failure to perform services due to events beyond our control, including but not limited to natural disasters, IT outages, or illness.
9.2 In such cases, we will make every effort to inform you and resume services as soon as possible.
- Governing Law
10.1 These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
- Contact
11.1 For general enquiries, please contact us at info@adhdaccess.uk or visit our website www.adhdaccess.uk for further information.
